Delivery Returns & Collection

Delivery

Charges

All our products have individual shipping/delivery prices, whilst this makes it harder work for us behind the scences for the customer we feel it is a much fairer way of doing things – we offer FREE postage on all orders over £75 and we can combine postage should you purchase several items, please email us at sales@lucasgarden.com

 We use couriers in the main for all our deliveries

  • Tracked Courier Service 3-5 day delivery – up to 2kg in weight (this includes the weight of the packaging) £3.50
  • Tracked courier  Service 3-5 day delivery –  2-5kg in weight (this includes the weight of the packaging) £6.49
  • Tracked 48hr express service - £8.50

Items over 5kg are sent on a 48hr express service - £8.50 with the exception of garden furniture and some larger garden ornaments  where we use an oversize service which costs from £15

For deliveries to the Scottish Highlands, Northern Ireland, Isle of Man the 3-5 day service can be used with no surcharge. 

We do not deliver to countries outside the UK – we are happy to look in to this for you if required please email us at sales@lucasgarden.com

It is your responsibility to check that the items that you have ordered will fit into your home and or garden prior to delivery. Please be mindful of packaging and the possibility of slight variation and allow an additional 1 – 2cm on the dimensions. This is generally only applicable to larger items, please check that the item will be able to pass freely through gates, doors and corridors and have room to turn.

Dispatch

We are a small team here at Luca and we work hard to make sure all orders are shipped out within 24 hours of receipt, enabling you to receive your order within seven working days of the order date.

In the unlikely event that an item is out of stock you will be notified within 24 hours of the order being placed.

You will be notified by email when your order is dispatched.

 

Delivery

Most orders are delivered by courier; however some smaller items may be delivered by Royal Mail.

We will deliver goods to the address you specify for delivery in your order.

All Goods are delivered between 8.30am – 17.30pm Monday to Friday excluding Bank Holidays. Saturday deliveries or deliveries for a specific time can be arranged upon request – there is an additional charge for these services. Please contact for details sales@lucasgarden.com

Direct Despatch

Some of our products are delivered directly to you from the supplier and can take up to 14 days to deliver

A message will be displayed stating that the item will be dispatched directly form the supplier at the point of order confirmation

Please ensure you check the item carefully before signing for it, should you have any damages please report the details back to us immediately as we will be unable to make a claim for the item if the breakage is not reported back to the supplier in a timely manor 

Collection

Available from our warehouse

Orders can be collected from our Warehouse in Sparkford - Somerset, by prior agreement.

To arrange to collect your order from our warehouse, please contact us by email sales@lucasgarden.com or call us on 01963 441 433

Returns

We want you to be happy with your purchase. Should any of our goods not meet with your total satisfaction, they may be returned to us, unused, in their original, packaging within 30 days of your item being delivered and we will provide you with a full refund or exchange according to your wishes. As we cannot accept liability for goods posted back to us which could be lost or damaged in transit, we strongly recommend that you insure them at the point of despatch and obtain a proof of posting receipt, as we cannot be held responsible for items which go missing in the post. This does not affect your statutory rights.

Damaged Goods

All items are checked before dispatch, however occasionally items can be damaged in transit. If you receive damaged goods please contact us directly by telephone or email or alternatively email us a picture of the damage and we will arrange for collection and replacement or refund whichever is preferred.

Returns should be sent to:

Luca's Garden

The Old Sawmills

Sparkford

Somerset

BA22 7LH

 

 

 

Telephone: 01963 441 433  

Email: sales@lucasgarden.com